Refund & Returns Policy
1. Eligibility for Returns
- You may request a return or exchange within 14 days of receiving your order.
- Items must be unworn, unwashed, undamaged, and in their original packaging with all tags attached.
- Sale items, intimate apparel, or customized products are not eligible for return unless defective.
2. Return Process
- To initiate a return, please contact our customer service with your order number and reason for return.
- Once approved, you will receive return instructions.
- Customers are responsible for return shipping costs unless the item received is defective or incorrect.
3. Refunds
- Refunds will be issued to the original payment method after the returned items are inspected and approved.
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
4. Exchanges
- Exchanges are subject to product availability.
- If the requested item is unavailable, a refund will be processed instead.
5. Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us immediately with photos and your order number.
- We will arrange for a replacement or a full refund at no additional cost to you.
6. Non-Returnable Items
Final sale products, discounted clearance items, and intimate apparel (such as underwear) cannot be returned or exchanged.
